Cancel Cancellation Has this ever happened to you? ¿Te ha pasado alguna vez?
I am presenting a frequently occurring usability case that poses a problem due to the choice of words for action buttons.
You are in the middle of creating content or installing software. At some point you decide to cancel it to do something else. Then, as usual and recommended, a dialog box appears asking you to confirm your decision.
The question is clear: Are you sure you want to cancel?
The options offered to you are: CANCEL or CONTINUE.
The paradox is that you have to press “continue” if you want to cancel and “cancel” if you want to continue. Of course, it can be understood that “continue” confirms the cancellation and “cancel” cancels it, but it can also be understood that if you press “cancel” you cancel and if you press “continue” you continue. In short… the mess is guaranteed.
All of this is solved by using a more human language. If a friend asks you, "Would you like a coffee?" What do you answer? Continue or cancel? XD
The solution to the problem is quite simple. We change the response options to a simple “NO/YES”.
Don't you think so?
Note: the image in the post is a real screenshot from Facebook.
